Official login link
Open the official BISON login page to sign in: https://trade.bisonapp.com/login. Bookmark this page or open it from the main site to avoid phishing. BISON is the consumer crypto app brought to you by Börse Stuttgart Group.
How to sign in — web & mobile
1. Choose the correct entry point
Use the web login (link above) or the official mobile app (download from Apple App Store or Google Play). Confirm the app publisher is the official BISON / Börse Stuttgart listing before installing.
2. Enter your credentials
Type your registered email/username and password. If you use a password manager, allow it to autofill to reduce typing errors. Watch for accidental leading/trailing spaces.
3. Complete 2FA (if enabled)
If you enabled two-factor authentication, you will be prompted for an authenticator code or an SMS/push code depending on your chosen method. Enter it quickly — codes often expire in 30–60 seconds.
4. Account & region checks
BISON operates under German regulation and some features (fiat rails, custody, trading pairs) may differ by region. Ensure your account region and verification level allow the actions you want (buy, sell, withdraw).
Security & verification tips
Treat your BISON account like a vault: enable 2FA, use a unique strong password, and secure the email tied to your account (enable 2FA there too). Complete identity verification (KYC) if required — clear, matching documents speed approval and increase limits.
- Use an authenticator app (not SMS) where possible.
- Store backup/recovery codes in a secure offline place.
- Keep your device OS and app updated to patch security issues.
Troubleshooting common login issues
Forgot password? Use the "Forgot password" flow on the login page to receive a reset link via your registered email.
2FA lost (no device)? Use backup codes or follow the exchange's account recovery process — expect identity verification steps.
Can't receive verification emails or codes? Check spam/promotions folders, ensure your email account is accessible and not blocking messages from BISON domains, and verify you entered the correct email.
App login issues after update — clear app cache, reinstall the app, or try the web login temporarily while you troubleshoot mobile-specific problems.
When to contact support
Contact BISON support if you cannot recover access via standard flows (password reset, 2FA backup codes) or you notice suspicious activity. Use only the official support channels linked from the BISON website to avoid scams.